Triple VTriple V — Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy
Privacy Policy
Last updated: 10 November 2026
Business details
- Business name
- Triple V (AI chatbot service)
- Operated by
- Sovann Monin Pheaktra (business registration in progress)
- Address
- Sopy, Kompong Svay, Sisophon, Banteay Meanchey, Cambodia
- Phone
- +855 77 900 201
- [email protected]
- Website
- https://triplevkh.com
1. Who we are
Triple V, operated by Sovann Monin Pheaktra, is responsible for the data described here. Contact: [email protected], +855 77 900 201.
2. Data we collect
From shops (our clients):
- Owner name, phone number, email and Telegram account.
- Facebook Page name and Page ID.
- Shop address and location.
- Product data: names, photos, prices and stock.
- Payment records and receipts.
From the shop's customers (people who message the shop's Facebook Page):
- Facebook name and Facebook user ID.
- Messages and images they send.
- Phone number, delivery address and location, if they share them.
- Order details and payment screenshots.
3. Why we use it
We use this data only to run the chatbot, process orders, send alerts to the shop owner, bill shops, give receipts, fix errors, and follow the law. We do not sell data. We do not use it for advertising.
4. AI
Customer messages are processed by an AI service to write the chatbot's replies. We use the AI provider's business service. We do not use this data to train our own AI.
5. Who we share data with
We share only the data each service needs to do its job:
- Meta (Facebook Messenger) — to receive and send messages.
- Anthropic (Claude AI) — to write chatbot replies.
- Supabase — database where data is stored.
- Railway — servers that run the chatbot.
- Telegram — alerts to the shop owner.
- ABA Bank — payments.
We also share data with the government if Cambodian law requires it.
6. Where data is stored
These services store data on servers outside Cambodia.
7. How we protect data
- Only the business owner has access to the systems.
- Passwords and payment keys are kept in an encrypted vault, not in plain text.
- Payment screenshots are kept in private storage and opened only with links that expire.
- All connections use HTTPS (encrypted).
No system is 100% safe. If a data breach affects you, we will tell you as soon as we can, and within 7 days.
8. How long we keep data
- We keep data while the shop is our client.
- After a shop cancels, or after a written delete request, we delete chats, product data, customer data and shop locations within 30 days.
- We keep payment records, invoices and the service agreement for as long as the warranty runs and Cambodian tax law requires.
9. Your rights and how to delete your data
You can ask to see, correct or delete your data. Email [email protected] or message the Triple V Facebook Page with the words "Delete my data" and your Facebook Page name or Facebook name. We reply within 7 days and delete the data within 30 days. A shop's customer can ask the shop or contact us directly.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version. We tell shops about big changes by Messenger or email.
11. Contact
Triple V — Sovann Monin Pheaktra — Sopy, Kompong Svay, Sisophon, Banteay Meanchey, Cambodia — +855 77 900 201 — [email protected]