Triple V — Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy

Terms & Conditions

Last updated: 10 November 2026

1. About us

Triple V builds and runs AI chatbots for shops. The chatbot answers the shop's customers on the shop's Facebook Page (Messenger). In these terms, "we" and "Triple V" mean Triple V, operated by Sovann Monin Pheaktra. "The shop" or "you" means the business that buys our service.

2. Our service

The chatbot answers questions about products, prices, stock, delivery and orders, using the data the shop gives us. It can take orders, send payment details, and send hard questions to the shop owner by Telegram. We set up the chatbot, connect it to the shop's Facebook Page, and keep it running.

3. Who can use the service

The service is for businesses. The person who signs up must be 18 years or older and must be the owner or an admin of the shop's Facebook Page.

4. Prices and payment

• We charge a one-time setup fee and a monthly fee. We tell you both prices in writing before you pay.
• Each plan includes a monthly limit on the number of chatbot messages.
• You can pay by ABA KHQR, ABA bank transfer, or cash.
• A payment counts as received only after it shows in our ABA account, or after we give you a cash receipt.
• Every receipt shows our business name, address, phone number, email, the amount, the date, and the service paid for.

5. Monthly billing, late payment and message limit

• The monthly fee is due on the same date each month as the day the chatbot went live.
• If the monthly fee is not paid within 7 days after the due date, the chatbot stops replying automatically.
• If the shop reaches its monthly message limit, the chatbot stops replying until the next month starts or the shop moves to a bigger plan.
• The chatbot starts again after payment. While it is stopped, the shop's Facebook Page still works and the shop can reply to customers by hand.

6. Contract length

There is no minimum contract. The shop can stop after the first month or at any time. To cancel, send us a message or an email. The service keeps running until the end of the month you already paid for.

7. What the shop must do

• Give us correct product names, prices, stock, photos, delivery details and shop policies, and tell us when they change.
• Own or have the right to use all photos and text you give us.
• Keep admin access to your Facebook Page.
• Follow Meta's rules and the laws of Cambodia.
• Do not use the chatbot to sell illegal products, to cheat customers, or to send spam.

8. AI answers and our responsibility

• The chatbot answers from the data the shop gives us. Triple V is not responsible for answers about questions, products, prices or information that the shop never added to its data.
• AI can make mistakes. The shop should check important orders and payments before it confirms them.
• We are not responsible for problems caused by Meta, Facebook, Telegram, ABA Bank, internet providers or other outside services, or for sales the shop loses because of them.
• If we are responsible for a loss, the most we will pay is the amount the shop paid us for the last one month of service.

9. Warranty

While the shop keeps paying the monthly fee, we fix chatbot errors caused by Triple V for free. The warranty does not cover errors caused by wrong shop data, changes made by the shop, changes made by Meta or other outside services, or requests for new features.

10. Stopping the service

We may stop the service if the shop does not pay, breaks these terms, or uses the chatbot for something illegal. When possible, we tell the shop first.

11. Changes to these terms

We may change these terms. We will tell shops by Messenger or email at least 7 days before a change starts.

12. Law and disputes

These terms follow the laws of the Kingdom of Cambodia. If there is a problem, please contact us first and we will try to solve it within 14 days. If we cannot agree, the dispute goes to the courts of Cambodia.