Triple V — Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy

Cancellation & Refund Policy

Last updated: 10 November 2026

1. Setup fee

• Full refund if the shop cancels before the chatbot goes live. "Goes live" means the day the chatbot starts answering real customers on the shop's Facebook Page.
• No refund of the setup fee after the chatbot goes live.
• If Triple V cannot make the chatbot go live because of our own fault, we refund the full setup fee.

2. Monthly fee

• The shop can cancel at any time.
• No refund for a month that has already started. The chatbot runs until the end of that month, and we do not charge the next month.

3. Paying twice or paying the wrong amount

If you pay twice by mistake or pay more than the price, we refund the extra amount after we confirm it in our ABA records.

4. No refund in these cases

• Months already used.
• The monthly message limit was reached.
• The chatbot was stopped because of late payment.
• The problem came from wrong or missing shop data.

5. How to ask for a refund

Message the Triple V Facebook Page or email [email protected] with: your name, your Facebook Page name, the payment date, the amount, the ABA transaction number or a photo of your receipt, and the reason.

6. How refunds are paid

• We check every request within 3 working days.
• Approved refunds are paid within 14 working days.
• We pay back to the ABA account that made the payment, or in cash in person after we check the request.
• If we say no, we tell you why in writing.